Call Center Services for Hotels, Airlines, and Car Rentals

Managing an inbound call center can be challenging. Whether you’re an airline, hotel, rental car agency, or a 3rd party booking website, you receive a barrage of calls, emails, chats, and texts from customers with a wide variety of issues.   We provide call center services for the travel industry for this reason.

Contact centers play a crucial role in customer experience. It’s a competitive industry, and creating a world-class customer experience is vital to customers returning. Outsourcing your call center services for the travel industry provides many benefits, including improving operational efficiency, multi-channel support options, flexibility in staffing, and a seamless customer experience. 

Our experience with Call Center Services for the Travel Industry

• Hotel, Airline, and Car Reservations
• Customer Service
• Loyalty Program Management
• Tier 1 & 2 Technical Support
• Timeshare Management
• Welcome & Onboarding
• Sales
• Account Management

Rest easy knowing that QCS will take care of the details including:

• Do not call regulation compliance
• Telemarketing compliance
• Non-ATDS solution for placing calls to wireless phone numbers.
• Scripting and training experts on staff
• Dynamic scripting based on the dealer
• Ease of implementation with dealer and OEM systems
• Call monitoring to ensure the best possible customer experience
• Customized training to ensure each telemarketing agent sounds like they are calling from the dealership
• Daily reporting and data transfer to your team